Refund policy

Return & Refund Policy

Last Updated: August 27, 2026

At Homevora, we want you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, we offer a 30-day free return policy, subject to the conditions described below.

1. 30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the product should generally be:

  • In the same condition in which it was received;
  • Unused or only reasonably inspected;
  • Complete with its original accessories, components, and packaging where applicable; and
  • Accompanied by proof of purchase or sufficient order information.

Please do not send a product back without first contacting us for return instructions.

2. How to Request a Return

To initiate a return, contact:

Email: support@homevora.site

Please provide your order number, the email address associated with the order, the product you wish to return, and a brief explanation of the reason for your request.

If the product arrived damaged, defective, or incorrect, photographs may be requested so we can review and resolve the issue efficiently.

Once your return request has been reviewed and accepted, we will provide the appropriate return instructions.

3. Free Returns

Homevora offers free returns on eligible products within the 30-day return period.

Customers should follow the return instructions provided by our customer support team. Returns sent independently, to an unauthorized address, or using an unauthorized shipping method may not qualify for reimbursement of shipping expenses.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible at support@homevora.site.

Please include your order number and, when appropriate, photographs showing the issue.

We will review the matter and provide an appropriate resolution, which may include a replacement, refund, or another remedy where applicable.

5. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

  • Products that have been materially used, altered, or damaged after delivery;
  • Products missing significant components due to customer handling;
  • Products specifically identified as final sale before purchase; and
  • Products that cannot be returned for hygiene, health, or safety reasons once opened, where applicable.

Nothing in this policy limits any non-waivable rights available to you under applicable consumer protection laws.

6. Refunds

Once a returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Processing times after a refund is issued may vary depending on your bank, card provider, payment processor, or financial institution.

7. Exchanges

If you need a different product, please contact our customer support team. Depending on the circumstances and product availability, we may provide replacement or return-and-reorder instructions.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been shipped. If cancellation is no longer possible, you may request an eligible return after receiving the order.

9. Contact Us

For questions about returns or refunds:

Homevora
560 Rue Fraser
Saint-Laurent, QC H4M 1Z1
Canada

Email: support@homevora.site
Phone: (705) 555-0174
Website: homevora.site